Carola Moore is an accomplished leader in the insurance and claims management sector with over two decades of experience spanning Australia, Canada, and South Africa. Currently serving as the Head of Group Claims at AIA Australia, Carola leads a high-performing team in delivering strategic initiatives and operational excellence in claims management. She oversees claims operations with a focus on excellence, efficiency, and customer-centric solutions. She has completed post-graduate training in Leadership and Organizational Psychology and is the current Director on the ALUCA Board, as well as the chair of the ALUCA Education Committee. She has previously held leadership roles as Claims Learning and Development Manager and People and Change Lead, spearheading initiatives to modernize and enhance case management processes.

Carola contributed as an Associate Faculty member, teaching and mentoring graduate students in leadership practices. Carola worked as a Vice President of Strategic Projects, driving organizational growth through innovative solutions in workplace health and disability management. She has also worked as a General Manager overseeing strategic and operational goals to enhance educational and professional development services. Carola holds a deep commitment to fostering transformative leadership and enhancing operational outcomes in the insurance and claims industry. Her expertise in claims transformation, people development, and strategic projects has consistently delivered impactful results across multiple geographies.

This is a three-part series (1.5 hours each session). Just $25.00 a session. Attend session one, two, or all three. Or any combination based on your schedule!
Session 1 of 3: Relationships Matter

Friday, January 24, 2025 – 2 pm PST / 3 pm MST / 5 pm EST

Overview: Building strong, meaningful relationships is at the heart of effective case management. This presentation highlights how empathy and empathic communication create trust and connection with clients. By embracing the Spirit of Motivational Interviewing (MI) and utilizing practical tools, case managers can guide conversations toward positive change. Through practice and reflection, participants will enhance their conversational skills, empowering them to foster deeper relationships and support meaningful client outcomes.

Register Now!

Choose from 100 Sessions at Cannexus25, Canada’s Career Development Conference

The hybrid program for Cannexus25 is now available. Choose from over 100 sessions that will bring us together, leading the future of career and workforce development for your clients — and your organization. Enjoy keynotes by Tina Varughese, Dr. Kevin Glavin and Niigaan Sinclair.

Explore session topics ranging from:

• ChatGPT and AI for career development professionals
• Transferable skill development interventions for the classroom
• Climate-informed career development for mental health
• Implementing career advising programs in the workplace
• Scaling career development in higher education
• Turning interview “landmines” into opportunities
• Decolonizing approaches to career education and implementing Indigenous approaches to employment services

Take advantage of exclusive Early Bird rates for supporting organization members!

The Canada Revenue Agency (CRA) is hosting an interactive webinar to share information on the:

• Canada child benefit
• GST/HST credit
• Canada workers benefit
• Ways to do your taxes, free tax help, and other CRA services
  importance of keeping your information up to date with the CRA

Click the link below to register and learn more!

Session 2 of 3: Starting with the End in Mind

Initiating change can often feel daunting, but understanding how to overcome inertia is the first step. This presentation explores the concepts of change talk to identify and foster readiness for change. Participants will learn to recognize what behavior change sounds like and to help individuals navigate and grow comfortable with the process of change, setting the stage for meaningful progress in a case management setting.

Register Now!

The Canada Revenue Agency (CRA) is hosting an interactive webinar to share information on:

• The GST/HST credit and other benefits and credits available to you
• Pension income splitting
• Ways to do your taxes, free tax help, and other CRA service

Click the link below to register and learn more!

Communication Committee Meetings are open to the membership, feel free to join!

Though meetings are open to the general membership, CEU’s are provided for sitting as a committee member – should you wish to join the committee please email us.

The Canada Revenue Agency (CRA) is hosting an interactive webinar to share information on:

• The simplified tax forms for Indigenous peoples
• The The Canada child benefit (CCB)
• The GST/HST credit
• The Disability Tax Credit (DTC) and child disability benefit
• Northern residents deductions
• Tax-exempt income
• Northern Service Centres
• Ways to do your taxes, free tax help, and other CRA services

Click the link below to register and learn more!

Session 3 of 3: Creating Momentum Through Conversation

Outcomes-focused conversations are key to driving meaningful change, especially when overcoming resistance. This presentation delves into the mechanics of guiding a conversation through its key phases, and summarizing insights to maintain clarity and momentum. Participants will learn strategies to address common forms of resistance, and practical tools to navigate challenges and keep conversations on track toward positive outcomes.

Register Now!

CVRP approved: Benefits-And-Credits-For-New-comers-To-Canada-2024-0.75
The Canada Revenue Agency (CRA) is hosting an interactive webinar to share information on:

• Canada’s tax system
• Canada child benefit
• The GST/HST credit
• Ways to do your taxes, free tax help, and other CRA services

Click the link below to register and learn more!

Communication Committee Meetings are open to the membership, feel free to join!

Though meetings are open to the general membership, CEU’s are provided for sitting as a committee member – should you wish to join the committee please email us.

Communication Committee Meetings are open to the membership, feel free to join!

Though meetings are open to the general membership, CEU’s are provided for sitting as a committee member – should you wish to join the committee please email us.

Communication Committee Meetings are open to the membership, feel free to join!

Though meetings are open to the general membership, CEU’s are provided for sitting as a committee member – should you wish to join the committee please email us.

More details to come!