Service and hospitality sectors across Ontario are experiencing growing threats of workplace violence and harassment, such as uncivil, disrespectful, and abusive behaviours. This session will discuss why these behaviours are on the rise and how to effectively de-escalate individuals using an approach of caring, understanding and validating. We will explore how employers can create a comprehensive program and equip workers with the necessary skills to manage violence in the workplace. Participants will be provided with a number of free resources to either begin implementing a workplace violence and harassment program in their workplace, or to expand and improve existing initiatives.
